Cancellation, Return and Refund Policy

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled through our website.

Return Policy

1. Returns are accepted only for damaged products, and the return request must be raised within 3 days of delivery.
2. Products are eligible for return only if they are damaged. Returns for any other reason, including size, colour, design, or quality preferences, will not be accepted.
3. If pickup service is unavailable at your location, you will need to self-ship the damaged product to our office address.
4. Return shipping charges may apply on a case-by-case basis.
5. The product must be unused and unwashed and should be returned with its original packaging and tags, wherever applicable.
6. Return requests raised after the 3-day return window will not be accepted.

Exchange Policy

Exchanges are accepted only for damaged products, provided the request is raised within 3 days of delivery and the damage is verified. Exchanges are not available for any other reason and are subject to product availability.

Refund Policy

Refund requests are accepted only for eligible damaged products, subject to verification and approval.

Once the returned product has been picked up or received and the damage has been verified, the refund will be processed within 5–7 working days through the original payment method.

Important Notes

• Customers must report any damage within 3 days of delivery.
• Products must be returned in their original packaging with tags, wherever applicable.
• Customized products are not eligible for return or exchange, except where required by applicable law.
• All return and exchange requests are subject to verification and approval.